Q: What kind of company is Sunthinks?
A: We specialize in the R&D, manufacturing, and sales of industrial-grade printing equipment, including Single Pass Digital Printers, Single Pass UV Printers, UV Flatbed Printers, Label Printers, and Multi Pass Printers. Our printing solutions serve a vast array of industries and are compatible with virtually all substrates.
Q: What is the printing speed and resolution?
A: We prioritize high precision and efficiency. Our Single Pass technology achieves industrial production speeds while maintaining a high resolution of 1200 DPI.
Q: Do you offer customization services (OEM/ODM)?
A: Yes. With over 20 years of technical expertise and patented core technologies, we provide tailored solutions based on specific production requirements.
Q: What shipping methods do you support?
A: We support sea freight (FCL/LCL), air freight, and international express. We recommend the best option based on machine dimensions and the customer's timeline.
Q: What is the typical lead time?
A: Standard models are usually shipped within 7-15 working days, while customized equipment typically takes 20-30 working days.
Q: Is the packaging safe for international transit?
A: We use reinforced wooden crates that meet international export standards, ensuring the equipment is moisture-proof, shock-proof, and impact-resistant.
Q: What payment methods do you accept?
A: We accept T/T (Telegraphic Transfer), L/C (Letter of Credit), Western Union, and major credit cards.
Q: What are the payment terms?
A: Typically, a 30% down payment is required as a deposit, with the remaining 70% balance settled before shipment.
Q: How do you provide after-sales technical support?
A: We provide 24/7 online technical support via remote assistance and video tutorials. If necessary, we can dispatch engineers for on-site installation and training.
Q: How long is the warranty period?
A: We offer a one-year free warranty for the machine (excluding consumables and printheads), along with lifetime technical maintenance and spare parts supply.
Q: How can I purchase consumables like ink in the future?
A: We supply factory-certified inks and various spare parts year-round to ensure consistent printing quality and prolong equipment lifespan.